Last Updated: January 2026
1. Introduction
Welcome to the Electronic Toll Collection (ETC) Online Registration Portal. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, National Identity Card (NIC) or Passport number, address, mobile number, and email address.
- Vehicle Information: Vehicle registration number, vehicle type, and class.
- Documents: Copies of NIC/Passport, vehicle registration certificate, and proof of ownership where applicable.
- Payment Information: Transaction details processed through our secure payment gateway (we do not store complete credit card numbers).
- Usage Data: Toll usage records, transaction history, and account activity.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your ETC account registration
- To verify your identity and prevent fraud
- To process toll payments and maintain transaction records
- To send you notifications about your account and transactions
- To provide customer support and respond to inquiries
- To improve our services and user experience
- To comply with legal obligations and regulations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- AES-256 encryption for sensitive data at rest
- TLS 1.3 encryption for data in transit
- Secure access controls and authentication
- Regular security audits and vulnerability assessments
- Employee training on data protection
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. In accordance with regulatory requirements, we retain:
- Account registration data: 7 years from account closure
- Transaction records: 7 years
- Audit logs: 7 years
- Support ticket records: 7 years
6. Data Sharing
We do not sell your personal information. We may share your information with:
- Government Authorities: As required by law or for regulatory compliance
- Payment Processors: To process your payments securely
- Service Providers: Third-party vendors who assist us in operating our services
7. Your Rights
You have certain rights regarding your personal information:
- Access your personal information held by us
- Request correction of inaccurate information
- Receive a copy of your data in a portable format
- Lodge a complaint with a supervisory authority
Note: Due to regulatory requirements for the ETC system, data deletion requests cannot be accommodated. All data is retained for the legally required 7-year period.
8. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website. These include:
- Essential cookies for site functionality
- Session cookies for security purposes
- Analytics cookies to understand how you use our services
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our Support Page.