Frequently Asked Questions

Electronic Toll Collection (ETC) is a cashless toll payment system that allows vehicles to pass through toll gates without stopping.

You can register for ETC online through our website. Simply fill out the registration form, upload the required documents, and complete the payment.

You will need a valid NIC or Passport, Vehicle Registration Certificate, and proof of ownership if the vehicle is not registered in your name.

The registration process typically takes 3-5 business days. Once approved, your ETC tag will be delivered within 2-3 business days.

You can top up your ETC account through our online portal using your credit/debit card. We accept Visa and Mastercard payments.

The minimum top-up amount is LKR 500.

You can check your balance by logging into your ETC account on our website. You will also receive SMS notifications for each transaction.

If your balance is insufficient, you will need to use the manual cash lane at the toll plaza.

No, each ETC tag is registered to a specific vehicle. If you have multiple vehicles, you will need separate ETC tags for each.

Please contact our support team immediately to deactivate the lost/damaged tag and request a replacement.